Our client based in Bankstown is after an experienced Customer Service Officer is required to join a very well-known brand of tactical apparel, gear and functional products in the world.

What's in it for you!

• Pay rate: $32.50 p/h
• 9am-5pm
• Training provided and on-the-job development
• Relaxed work environment and team culture
• Staff discounts and annual uniform allowance
• On site parking

Duties include but not limited to -

• Answer phone calls
• Responds to inquiries by email and phone concerning order status, price, availability as well as the application of products, services, promotions, and programs.
• Responsible for ensuring order entry is complete and accurate
• Tracks and communicates order progress up to and including delivery to customers
• Issue and enter Return Authorisations, and/or credits
• Thoroughly researches customer issues, complaints and/or comments and provides complete and timely resolution
• Understand and document customer requirements for assigned accounts
• Works with Inventory Management and/or Sales to process reserve requests and maintain existing reserves as assigned by manager
• Work with AR to ensure pre-payments are received and processed accordingly to allow the release of held orders
• Other duties as assigned
• Strong communication skills and the ability to work as part of a small team.

Skills required -

• 2 - 3 years prior experience in Customer Service wholesale distribution preferred
• Experience with Microsoft Outlook, Word and Excel
• Working knowledge of Dynamics AX or similar ERP software preferred
• Strive to continuously build knowledge and skills
• Great attention to detail
• Contributes to building a positive team spirit; asks for and offers help when needed
• Meets productivity standards; looks for ways to improve and promote quality
• Works with integrity and upholds organisational values
• Adheres to the company Policies and Procedures
• Ability to work in a small team

If you have the above requirements then please apply online now, we are interviewing immediately. Only candidates who have relevant experience will be short listed and contacted.