An experienced Customer Service Officer is required to join a very well established industrial parts company.

What's in it for you!

• Perm Position
• Salary between 60-70k depending on experience
• Great work culture
• On site parking

Duties include but not limited to -

• Assist in the completion of all daily tasks in relation to customer orders and enquiries
• Contribute to the overall progression of the Customer Service Team by being innovative and positive. Providing ideas and resolutions to problems faced.
• Processing of Sales Orders / Credit notes
• Action emails and phone calls based on priority in a timely manner
• Creation of Quotations
• Processing of customer orders to meet Warehouse & Production requirements with correct details including Pricing, ETA requirements, ITP, Freight and other order specific details
• Providing Order confirmations with updates in relation to pricing, inventory availability and despatch timing
• Provide updates to sales team as required
• Creation and updates of Bills of Materials to achieve customer requirements
• Escalation to Inventory team when back-orders arise to clarify availability
• Management of customer specific data in relation to item codes

Skills required -

• Highly enthusiastic towards providing excellent customer service with a friendly communication style
• High energy personality with a positive, can-do attitude with a willingness to help out fellow team members
• Intermediate Excel skills
• Good understanding of mathematics
• Excellent written and verbal communication skills, including being able to interact confidently, clearly and articulately at all levels, and accurately interpret information
• Excellent interpersonal skills with high levels of emotional intelligence, able to engage stakeholders, influence positively and challenge in a respectful and considered manner
• Confident, informed decision-making skills

If you have the above requirements then please apply online now, we are interviewing immediately. Only candidates who have relevant experience will be short listed and contacted.